The Innovation Journal: The Public Sector Innovation Journal, 5(1), 2000, article 10.


1999 APEX Award for Leadership in Service Innovation PDF


Lakeland & Quinte Human Resource Centres,

Human Resources Development Canada


For: Registration of the Lakeland and Quinte Human Resource Centres of Canada as ISO 9001 compliant. ISO 9001 is the most complex level of the highest internationally recognized quality standard. These human resource centres are the first government offices in the world that deliver services directly to citizens to be ISO certified.

Published February 25, 2000

Last updated: June 3 2015