The Innovation Journal: The Public Sector Innovation Journal, 6(2), 2001, article 9.


Workshop on Public Innovation (PDF)



The Senate Chambers,
Room 083 (Basement), Tabaret Hall
University of Ottawa
550 Cumberland Street
(Entrance either off Cumberland Ave. or off Waller)

Saturday February 9, 2002.

7:55 am

Registration, coffee and muffins

8:25 am

Introductory Remarks

Eleanor Glor, Workshop Chair



Morning Session 1

8:30 am

Innovation Processes:

Strategic Innovation in Post-Conflict Situations: Comparative Use of Large-Group Interaction Methods –society-wide action through invention of new definitions, creation of new alliances, and the triumph of optimism.

Jeanne-Marie Col, Interregional Adviser, Division of Public Economics and Public Administration, Department of Economic and Social Affairs, United Nations

Vic Pakalnis, Regional Director-Eastern

Ontario , Ontario Ministry of Labour

Innovating a New Way for Measuring the Health of Aboriginal Communities

David J Leech, Doctoral Candidate, Department of Political Science, University of Ottawa; F. Henry Lickers, Director, Department of Environment, Mohawk Council of Akwesasne; George Haas, Research Associate, Institute of the Environment, University of Ottawa

9:45 am


Morning Session 2

10:05 am

Improving Service:

Federal-Provincial Business Registry Services: Offering Electronic Inter-jurisdictional Services Based on Business Needs

David Stuewe, Chief Executive Officer; Stuart Maclean, Vice President of Assessment and Risk Management Services, Workers’ Compensation Board, Nova Scotia, Canada; and Katherine Bennett, Canada Customs and Revenue Agency, Ottawa, Canada.

Dawn Nicholson-O’Brien, Chair of the Conference Meeting the Challenge of Innovation in Government and Senior Visiting Fellow, Knowledge Creation and Innovation, Canadian Centre for Manage-ment Development (invited)


Delivering Results through Quality: the Ontario Public Service reaps the benefits of its Quality Service Strategy


Lois A. Bain, Director, Quality Service, Ontario Public Service Restructuring Secretariat, Cabinet Office, Government of Ontario


Rethinking E-Government: Dilemmas of Public Service, Citizenship and Democracy



Graham D. Longford, Department of Political Studies, Trent University



11:35 am





After-noon Session

12:15 pm


Innovative Concepts


A Topographical Map of the Innovation Landscape




A.W. Kleingeld, Centre for Process Engineering, University of Stellenbosch, South Africa


Robert Slater, Assistant Deputy Minister, Environ-ment Canada


Ethics in Innovation:-Power (Electricity) Sector Reforms in India with Special reference to the Rajasthan State (India)


Dr.Pradeep K. Saxena, Assistant Professor of Public Administration, University of Rajasthan, Jaipur, India



The Internet as a Metaphor for the Role of the Modern Government Laboratory


Ron Freedman, The Impact Group, Toronto, Canada


1:45 pm


Short Break


After-noon Session 2

1:55 pm



The Public and the Private in Innovation:


Patent Ownership and Reward for Invention in Japanese Research Organization




Ichiro Nakayama, Visiting Associate Professor, Department of Intellectual Property, Research Center for Advanced Science and Technology, University of Tokyo, and Fellow, Research Institute of Economy, Trade and Industry.


Val Traversy, Director General, Industrial Analysis and Strategies, Industry Canada




Governance, Coaching and Synergistic Power: Towards the Democratic Organization


Aïda A. Warah, School of Psychology, University of Ottawa, and Public Service Learning and Leadership, Treasury Board Secretariat, Government of Canada


Risks and Challenges in Thinking About Innovation


Eleanor Glor, Editor-in-Chief, The Innovation Journal: The Public Sector Innovation Journal (


3:25 pm


Short Break


After-noon Session 3

3:35 pm



New Technologies:


Restructuring Schools Using Learning Technologies – Four Challenges for the Teaching Profession




Ken Stevens & David Dibbon, Centre for TeleLearning and Rural Education, Faculty of Education, Memorial University of Newfoundland, Canada



Everett Rogers, Univ. of New Mexico


Design: The Somewhat Unknown but Key Ingredient in Innovation


Glen Milne, GLEN MILNEboth, Ottawa, Canada


The Ethics of Innovation


Ian Greene, York University, Toronto


5:05 pm


Wrap-up, Workshop Rapporteur


Leslie A. Pal, Professor and Director, School of Public Policy and Administration, Carleton University






Closing for the Day




Cash Bar

The Innovation Salon

The Courtyard Restaurant in The Byward Market



Everett M. Rogers, author, The Diffusion of Innovations; Chair, Department of Communications, University of New Mexico



Eleanor Glor



Sunday February 10, 2002.


7:55 am

Coffee and muffins



Opening Remarks

Morning Session 1

8:30 am

Thinking About Innovation:

Jurgen Habermas' Concept of Universal Pragmatics: A Practical Approach to Ethics and Innovation

Howard Doughty, Professor, Seneca College of Arts and Technology.

Luc Bernier, Ecole nationale d’administra-tion publique

The Reality of Innovation in Government

Nada Teofilovic, Human Resources Development Canada, Government of Canada, Ottawa

Practical Quality Measurement

Brenda Kirtzinger, Director of Performance and Evaluation/Quality of Care Coordinator, Battlefords Health District




Morning Session 2


(Parallel Session)

Conflicting Objectives:

The Experiences from Transforming the Ministry of Trade and Industry in Denmark into a Development-Oriented Organization

Birgit Kjølby, Head of Division,

Ministry of Science, Technology and Development, Government of Denmark.

Paul Crookall, co-author of The Three Pillars of Public Management

Incentives to Innovation in Development Governance: Some Aspects of Information System Designing

Parthasarathi Banerjee,

National Institute of Science, Technology & Development Studies (NISTADS), and Dr. K.S.Krishnan Marg, New Delhi, India

The Ethics of Innovation in High-Level Radioactive Waste Management

Genevieve Fuji Johnson, Ph.D. student, University of Toronto

Morning Session 3



Salle 309 Tabaret

Comment renforcer les moyens d’action des employés (en francais):

Innovation et entrepreneurship dans le secteur public au Canada

Luc Bernier, École nationale d’administration publique, Montréal, and Taïeb Hafsi , École des Hautes Études Commerciales, Montréal

Bruno Bonneville, Executive Director, Commission du droit du Canada

Innovations et fonction publique: des efforts louables; un arrimage difficile

Denis Harrisson, professeur, Département de relations industrielles, Université du Québec à Hull



Afternoon Session 1

12:30 pm

Empowering Clients and Employees:

From cheerleaders to darts players: User evaluation of caseworkers as performance measurement

Caroline Andrew, Dean of Social Sciences, University of Ottawa

An Empowering Approach to Measuring Quality in Social Care Services in England

Monica Dowling, Department of Social and Political Science,

Royal Holloway, University of London, Surrey, United Kingdom

You’ve Got to Conform to Create: The Implications of Corporate Culture on Innovation in the Canadian Federal Public Service

Donald Hall, The Tweedsmuir Group, Ottawa, Canada



Short Break


Session 2

2:10 pm

Comparing Approaches:

Ontario Delivers Innovation

Mary Anne Covelli, Director, Ontario Public Service Restructuring Secretariat, Cabinet Office, Government of Ontario

Ruth Dantzer, Chair CCMD Round Table on Innovation, Associate Deputy Minister, Fisheries and Oceans Canada

Classic Theories – Contemporary Applications: a comparative study of the implementation of innovation in Canadian and Chinese Public Sector environments

Michael Miles, Faculty Member, and Mr. Arun Thangaraj, Graduate Student, School of Management, University of Ottawa

Leadership and Innovation in the Public Sector

Sandford Borins, Chair, Division of Management, University of Toronto at Scarborough, Toronto, Canada.




Afternoon Session 3

3:50 pm

Wrap-up, Workshop Rapporteur

Discussion of Learning Achieved

Caroline Andrew, Dean of Social Sciences, University of Ottawa and



Workshop Closing


Discussion of possibility of future workshop.

Eleanor Glor





For those who are interested:

Pay-your-own way Supper at D'Arcy McGee's Restaurant (an Irish Pub) at 44 Elgin Street



Skating on the Rideau Canal

Rental skates are available on the Canal. Dress warmly.

Workshop Planning Committee:

  • Siroun Aghajanian, Director, Planning, Strategic Initiatives and Financial Information Strategies, Senate of Canada
  • Caroline Andrew, Dean of Social Sciences, University of Ottawa
  • Ron Bell, Psychologist, Royal Ottawa Hospital
  • Raymond Bouchard, Strategic Planning and Futures Consultant
  • Donna Carter, Strategic Initiatives Consultant, City of Ottawa
  • Mohamed Charih, professeur, Ecole nationale d'administration publique (Hull)
  • Paul Crookall, Management Consultant
  • Eleanor Glor, Convener, The Innovation Salon/Le Salon de l’innovation, and Editor-in-Chief and Publisher, The Innovation Journal/La Revue de l’innovation
  • Leslie A. Pal, Professor and Director, School of Public Policy and Administration, Carleton University

To register for the Innovation Workshop:
To register for the Innovation Salon:
To register for the Innovation Conference:


Revised February 7 2002

Last updated: November 2009