Public Service Innovation: the law of the farm

by Paul Crookall

Subject: Public Service Innovation: the law of the farm

Many public service organizations, trying to take a page from the private sector, have focused on innovation. In their study of excellence in public service, Ingstrup and Crookall found that innovation was the result of paying attention to the three pillars of aim, character, and execution. On the farm, you must follow the principles of preparing the soil, planting the seed, caring for it, harvesting, then renewing the process. You can't focus on harvesting alone and expect success. Similarly, public service organizations wanting to innovate successfully must pay attention to several other factors first. Crookall and Ingstrup's research identifies those factors, and some interesting innovations among the 40 successful public service organizations they studied.

Date: Thursday, January 18, 2001

Location:Mama Theresa’s Ristorante, 300 Somerset West, Ottawa 236-3023

Time: 5:30 to 9:00 pm

Cost: $10 to cover expenses, plus dinner
For more information and RSVP by Tuesday, January 16th to:
Eleanor Glor, ph. 1-613-954-8575; email:
Additional information is posted in the Innovation Salon Schedule on Internet in the Innovation Journal under Salon at:

Next Meeting:

February 15, 2001:
Ian Wilson, National Archivist: Information Management and Communication Across Time

Updated January 24, 2001

Last updated: November 2009