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Citizen-Centred Service Delivery Network: Winner

Brian will summarize Canadians' views about public sector service as contained in the award-winning Citizens First Report. In August 1999 this ground-breaking work won the 1999 Gold Award for Innovative Management from the Institute of Public Administration of Canada. Brian will also discuss the federal government's new citizen-centred service strategy which is based on the findings in the Citizens First Report.


Updated January 24, 2001