The Public Sector Innovation Journal

About Us What's New Search Site Volumes & Issues Français Contact

Innovation Journal > Innovation Salon >

Citizen-Centred Service Delivery Network: Winner

Brian will summarize Canadians' views about public sector service as contained in the award-winning Citizens First Report. In August 1999 this ground-breaking work won the 1999 Gold Award for Innovative Management from the Institute of Public Administration of Canada. Brian will also discuss the federal government's new citizen-centred service strategy which is based on the findings in the Citizens First Report.

 

Updated January 24, 2001