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Paul Crookall

Dr. Crookall is a seasoned professional with a remarkable range of skills and accomplishments. Specializing in excellence in the public service, leadership, and the criminal justice system, he draws on his experience as a senior executive, researcher, teacher, and writer. His work is known for its innovation, integrity, and customer-focus.

• Ph.D., Business Administration, the Ivey School of Management, University of Western Ontario
• MBA, University of Western Ontario (Dean’s List)
• B.Sc., Psychology, Trent University (Dean’s List)
• Certified Health Care Executive, Canadian College of Health Service Executives
• Mediator, graduate of the International Institute of Alternative Dispute Resolution
• Member: Academy of Management; Commonwealth Association for Public Administration and Management; International Corrections and Prisons Association

Senior Executive

• Chief Executive Officer, Regional Treatment Centre (a major forensic psychiatric hospital);
• Positions within the Correctional Service of Canada, including prison warden, Senior Advisor to the Commissioner of Corrections, Director Standards and Accreditation; Director Information Technology, Senior Researcher, Manager Evaluation and Audit.
• Member, the Board of Governors, University of Western Ontario, Trent University, and Bible Art Ministries.

Author and Researcher

• The Three Pillars of Public Management, McGill-Queen’s University Press, 1998, (co-authored with Ole Ingstrup), a study of 40 of the most effective public service agencies in 14 countries. Three Pillars has been well received by the United Nations, the International Institute for Public Administration, the American Society for Public Administration, The Commonwealth Association for Public Administration and Management, and the public. (third printing March 2000)
• Leadership in Prison Industry, a study of the impact on subordinates of training foremen in transformational leadership (1989)
• "Reinventing Corrections: The Three Pillars of Public Management" (with Ole Ingstrup). Corrections Management Quarterly, Spring 1998
• Contributing editor, responsible for "For Your Bookshelf" column in Corrections Management Quarterly. Contributing editor, Canadian Government Executive Magazine.
• Strategies for Public Service Reform (New Zealand, 1997), report of the Commonwealth Advanced Seminar on public management
• Speech writer for the Solicitor General and the Commissioner, Correctional Service of Canada
• Reports and publications on: employee assistance programs; suicide prevention; crisis response and hostage negotiation; standards and accreditation; correctional programs; poorly performing work units and institutions
• Numerous refereed publications and speeches to international gatherings

Consultant

• Advised the Treasury Board of Canada on citizen-centred service, and authored the guidebook "Client Satisfaction, a how-to guide".
• Advised the Integrated Justice Initiative of the Solicitor General, preparing a communications strategy, speeches, and promotional articles
• Consultant to the Prison Service of Trinidad and Tobago, the Federal Bureau of Prisons, the correctional services of the states of Massachusetts, New York, Illinois, and Michigan, and the American Correctional Association
• Certified consultant with the Commonwealth Secretariat
• Consultant to a Canadian clothing manufacturer, a Canadian winery, anon-profit social service agency, and major Canadian banking and manufacturing organizations

Teacher and Educator

• Designed and delivered in-house courses for the Correctional Service of Canada on crisis management, hostage negotiations, suicide prevention, inmate management, counselling, management of criminal gangs and organized crime, organizational change, and leadership
• Taught organizational design at Queen’s University
• Taught human resource management at Algonquin College
• Taught leadership within the Government of Canada

Health Care

• Executive Director, Regional Treatment Centre
• Executive Director, Dorchester Health Services
• Member, CCHFA standards development committee

Achievements

• Researched and co-authored The Three Pillars of Public Management, which has been well received by practitioners and academics around the world.
• Developed and implemented a strategic business plan and marketing plan for a small Canadian clothing manufacturer, that has resulted in a dramatic increase in sales, and appearances on Success Inc. the Women’s Television Network, Venture on CBC TV, and coverage by The Robb Report as the world’s best sock.
• Researched, designed, and delivered a course on crisis management and negotiation during crises, that has helped the Correctional Service of Canada reduce the number of crises and better handle those that do occur. Police and correctional agencies in Canada, the United States, and Trinidad and Tobago have adopted the course.
• As Chief Executive Officer, took over a poorly performing forensic psychiatric hospital in an outdated 150-year-old facility, known for its poisoned work environment, and poor client relations. Spearheaded a total physical renovation and organizational redesign. Revitalized therapeutic programs, established a credible Board, achieved a 30% increase in service delivery, a rise in customer satisfaction, and externally validated accreditation by the Canadian Council on Health Facility Accreditation, all while achieving the lowest per bed cost for any tertiary psychiatric facility in Canada.
• Awarded the Exemplary Service Medal by the Governor General of Canada for distinguished contributions to management in corrections.

Updated January 25, 2001